Frequently asked questions
How to inquire, where to find availability, and where the terms of a booking are confirmed.
Inquiring and booking
How do I inquire about a stay?
Use the inquiry form on our Contact page. Choose the property you're interested in, add your dates if you have them, and tell us how many guests are traveling. We'll reply by email with what's possible.
Can I book directly on this website?
No. This website doesn't take reservations or payments. Lopez Street in Woodland Hills is reserved on Airbnb or Vrbo. For our other properties, you start with an inquiry, and any arrangement is confirmed with you in writing before anything is final.
Does sending an inquiry reserve my dates?
No. An inquiry is a request for information. Your dates are only held once a booking is confirmed, either on the booking platform or directly with us in writing.
Which properties can be booked on Airbnb or Vrbo?
Woodland Hills — Lopez Street is listed on both Airbnb and Vrbo; its property page links to each listing. Manitou Residence, Apartment A, Panorama Hills, and the Manitou Collection are available by inquiry.
Availability, rates, and terms
Where can I see availability?
For Lopez Street, the Airbnb and Vrbo listings show current availability. For every other property, ask through the inquiry form and we'll confirm availability for your dates. This website doesn't display live calendars.
Why aren't nightly rates shown?
Rates depend on dates, length of stay, and the way you book. Rather than show numbers that may be out of date, we confirm pricing for your specific stay: on Airbnb or Vrbo for Lopez Street, or in our reply to your inquiry for the other properties.
Where are cancellation terms, deposits, and fees confirmed?
For Lopez Street, on the Airbnb or Vrbo listing you book through; each platform shows the terms that apply before you pay. For other properties, all terms are set out in writing before you commit to a stay.
What are the check-in and check-out times? Are pets allowed?
These details are specific to each property and booking. For Lopez Street, see the house rules on Airbnb or Vrbo. For other properties, ask in your inquiry and we'll confirm.
About the properties
How are Apartment A and the Manitou Collection related?
The Manitou Collection is the building at 2109 Manitou Avenue in Lincoln Heights. Manitou Residence, Apartment A, is one residence inside that building. They are not two different destinations: the collection page explains the building, and the Apartment A page describes that one residence.
Can I rent the entire Manitou building?
The building isn't offered as a single, whole-building rental. Residences are offered individually, and we'll tell you which ones are available for your dates when you inquire.
Is Panorama Hills in the hills?
No. Panorama Hills is the name of the residence. It is in Panorama City, in the central San Fernando Valley.
Are the photos on this website of the actual properties?
Yes. Every photograph shows the home it appears with; we never use another property's interior or stock images. Photography for Panorama Hills is still being prepared, so its page says so. If you'd like to see more before you decide, ask in your inquiry.
Still have a question? Send us an inquiry